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National Delivery

National delivery

The cost for national delivery
is £25 per order which are delivered to your door or lobby only.
We reserve the right to refuse any order that would be uneconomic to process.

Product Availability

Upon receipt of your order, krbeds will send you an order confirmation by email (or post where email is unavailable), containing specific information regarding stock availability and anticipated delivery timescales.

Delivery timescales vary depending on product stock availability and lead times from suppliers. The lead times quoted on our site are based on information provided by our suppliers and logistics team. We regularly check with suppliers to ensure that timescales are realistic, as speed or service is of great importance to us.

Occasionally we are unaware of variations in lead times, until orders are confirmed by our suppliers, once we become aware of any change we will advise customers by email or telephone.

Some densely populated areas can benefit from more frequent delivery, whereas in more remote areas delivery timescales can be slightly longer. If you have an urgent requirement, please contact us with us and we will do our upmost to meet your needs.

We either use our own delivery service or work in partnership with local and national logistics companies  to ensure that your goods are delivered in pristine condition and you will be given ample time to check your goods carefully for any visible damage before signing for them.

For online purchases, your card will be authorised on the day the order is placed. This is for security and anti-fraud purposes, to allow us to proceed with your order. This is called a "deferred payment" and no funds will be taken at this point. We will send you a confirmation email to notify you of your successful order placement.

Once the goods have been verified that they are available for dispatch within the given lead time, then payment will be "released", and the funds will be debited from your account.

For some tailored goods, such as custom size beds, we may require a deposit. If this is so, we require cleared funds before we can proceed with your order. Where this is the case, it will be clearly stated on our website, and made clear when you come to enter your payment details. We will then charge the remaining balance once the goods are available for dispatch.

In all cases, your account will not be debited until we are satisfied that the goods will be ready for dispatch within the given lead time for the product, and we cannot dispatch goods until your payment has cleared.

Delivery Information

Delivery times vary according to the product availability and your delivery destination. We aim to deliver all items as soon as possible and always usually within 21 working day time scale. After you have placed an order we will contact you within 48 hours to inform you of the expected lead time. No order will be processed if the item(s) is/are out of stock, which would cause the lead time on the product to be greater than stated.

At KRbeds we use reputable UK couriers to deliver our beds and bedroom furniture to you. We are able to offer you the choice of delivery day, Monday to Friday, which allows you to choose a day when you or someone on your behalf can be available between 8am-6pm to receive the goods. Once you have placed an order, we will contact you as soon as possible to book in your delivery. If the delivery is to apartments or flats, the delivery driver will deliver to the lobby of the building only. To prevent credit card fraud, KRbeds reserve the right to refuse or seek confirmation from the card holder, for goods to be delivered to a different address then to the credit card holders registered address.

In the event of a failed delivery when the delivery has been booked in for a prearranged time and all attempts have been made to contact the customer. Then a further charge will be made for a re arrange delivery. The charge will be the exact cost of the delivery and Kaine & Rawson Ltd will not make any further profit for this service.

Damage in Transit

If your furniture sustains minor damage during shipping or contains a manufacturer's defect you must inform our Customer Services Dept. within 48 hours of receiving the goods on 01200 423444 or Contact us. We will arrange for any parts to be sent to you or replaced if necessary. If items need to be returned please keep the original packaging and we will arrange a collection.

Missing Items

If any items you have ordered are missing from your delivery, you must inform inform our Customer Services Dept. within 48 hours of receiving the goods on 01200 423444 or Contact us. 

Please contact our store if you require a quote for a delivery price on any item(s).